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Welcome to Joobi Live Support

(91 reviews)

We provide live support for all customers and users for all Joobi applications. Please follow those recommendations to make the interaction with our support more efficient.

We provide 24 Hours live support from Monday to Friday.
You might find a live agent on Saturday as well but we cannot guarantee it.
On Sunday our support is closed.

You know if an agent is online if the picture on the right present the ONLINE sign. Simply click on it to get connected to an agent. When an agent is not available please use the ticket system to ask your question. We reply to all tickets within 24 hours, usually within 1 hour. The live support does not replace the ticket system. There is many cases where a ticket will be more efficient.

When chatting with a support agent or asking a question in the ticket system, please be specific. The more specific and the faster we will be able to answer your questions. Indicate if you posted previews tickets related to the matter.

When to use the Live Support:

When you have a pre-sales questions
When you have a problem with ordering a product
When you have an urgent matter that need attention

When to use the Ticket System:

When you want to suggest a new feature
When all agents are busy
When you want to keep track of an issue (live support chat are NOT recorded)
When an agent ask you to do so

We look forward to helping you.

The support is only provided in English at this stage.

Comments(136)

	Impressionnant By: eric.mennier on 2010-Sep-02 21:06:33 Bravo pour l'efficacité et la rapidité de votre live support Be the first to Add Reply
	Great support of the guy named apple! By: theos on 2010-Sep-02 10:09:26 Wow, I'm very impressed of the support here! It doesn`t matter if it's day or night, the joobi guys and gals seem to be allways in charge:-) And the quality is supernatural! They helped me quite a lot! Thanks again! ----------------------------------------------------- Klasse Support! Die Jungs hier sind einsame Spitze! Ob Tag oder Nacht, der Support ist immer besetzt und das auch noch mit recht qualifizierten Leuten. Bin wirklich positiv überrascht! Schnell und gut ist das Motto hier! Viele Dank Joobi und viele Grüße aus dem schönen Bayernland:) Be the first to Add Reply
	AWESOME By: lauchi on 2010-Sep-01 21:06:42 Enough said, perfect service =) Be the first to Add Reply
	INCREDIBLE LIVE SUPPORT- THANKS LORE JANE By: enam on 2010-Sep-01 14:56:03 Be the first to Add Reply
	Awesome Support By: chris on 2010-Sep-01 12:54:20 The live support here is awesome, fast, friendly, and professional. I can easily recommend these guys! Be the first to Add Reply
	Live Support By: f_daoud on 2010-Sep-01 11:42:58 I had a problem with my account login and the live support was very quick and solve the problem , Thanks a lot for your live support and keep it forward. Be the first to Add Reply
	Proud New jNews user By: Joel on 2010-Aug-31 22:45:48 Several months go I installed Acajoom on my powweb web site and went through hell trying t get it installed into a joomla web site. I worked with Evelyn Lopez and I was AMAZED ! ! ! ! I was using the FREE version of Acajoom and she spent hours over 2 weeks helping me. Remember - this was for the free version. She logged into my web site, she spoke to the powweb techs and we finally determined it was an issue with powweb due to the 60 seconmd limit on installs. Once we pointed this out to them. powweb did the installation. I vowed then and there that if I needed to purchase a newsletter program it would be through Joobi. I purchased jNews a few days ago and had a problem again installing on powweb. Turns out I did something wrong in the download and did not receive the zip file. I spoke to live support and she stayed with me and emailed me the zip file. Joobi is WORLD CLASS support. I mean, not just good or terrific but WORLD CLASS!!! Be the first to Add Reply
	Alex K By: Alex K on 2010-Aug-31 14:52:53 Thank you to iJoobi and their excellent support. Jane was incredibly helpful, answering my enquiry straight away and solving my issue on the spot. Excellent product and service to back it up. Be the first to Add Reply
	Leland Hicks By: lewizzard on 2010-Aug-31 00:43:46 I started using AcaJoom over a year ago and then decided to switch to jNews this year. iJoobi has done an outstanding job with this component and I look forward to their continued development in this area. In fact, folks who are building and operating Joomla! sites are now very interested in replacing the high costs of Constant Contact and Mad Mimi newsletter subscriptions services with jNews and iJoobi products. I do not hesitate to recommend these products to anyone I see using the paid subsription newsletter services. Thanks for your great products! Leland Be the first to Add Reply
	Big Issue By: Dinesh on 2010-Aug-28 12:26:50 Great component but occurred one big issue In admin side should not be edit the newsletter so correct it Be the first to Add Reply
	All the hype was on the mark By: John Midgett on 2010-Aug-27 05:51:43 I saw various comments regarding the Joobi packages and especially their tech support as I searched for e-commerce solutions that integrated with Joomla and JomSocial, and regarding the tech support all comments were positive. Having had my own experiences with asking pre-sales questions, I must concur - Joobi's tech support is pretty much unmatched virtually anywhere in the e-world. Top notch!! Be the first to Add Reply
	Silly problem and great support By: michael on 2010-Aug-26 13:37:45 I had a problem with my account verification and the support was fast and very helpfull. What more can i say than thank you for being there und helping me out quicker than i would have imagined! Be the first to Add Reply
	Great support By: machelp on 2010-Aug-25 22:19:00 Very accurate people here who provide us with support. Be the first to Add Reply
	Support By: Flash Keeper on 2010-Aug-25 21:45:18 I am very grateful to the support given to me. without it there would have been able to JOOBER acajoom working. eternally grateful to you and Francis are the greatest even understand what you are doing. Once again thank you Ricardo Pereira @ Flash Keeper Be the first to Add Reply
	How can i download jnews???? By: dacovi on 2010-Aug-25 14:51:18 Hi i try to download the jnews and it's imposible i logit i don't see the box above? not is a search box? show me the sentence? r your email in the box ABOVE and the download for jNews will start immediately can u help me thanks See Replies (1)
	Great Jane and great Live Support By: zhinkabout on 2010-Aug-25 13:32:38 You have a really good Live Support an specially JANE¡¡¡¡¡¡ It's not the first time you help me Jane. THANKS¡¡¡¡¡¡ PD: You are invited to Spain when you want hehehe Be the first to Add Reply
	Live Support from Jane is marvelous By: paulbaart on 2010-Aug-25 12:58:34 Joobi live support is a marvelous service. How web-based service is personalized and person to person service as well. Quick, adequate, professional and plesant. thank you Jane. Be the first to Add Reply
	Great extension and awesome support By: blue21 on 2010-Aug-25 10:41:38 The extension works smoothly and has a lot of features to fit all users needs. And if you have a probelm, the support is fast and very useful. Be the first to Add Reply
	Perfect ! By: Karl on 2010-Aug-24 22:59:42 Fast and perfect support! Thanks for this service! Be the first to Add Reply
	Excelent and fast support By: evv on 2010-Aug-24 20:51:14 Super fast and helpful support. I would recommend a supportpack, to be assured of excellent support. Be the first to Add Reply

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