Joomla Extensions

What’s in it for you?

Creation of categories PRO and Plus

Disorganization leads to clutter and more complexities in your work. This feature puts all that mess in apple-pie order as this allows you to create projects to manage all your tickets systematically, and with Access Level Control that gives  you the option to assign tickets to a particular support, staff, or department -- simply designed for organization.

Automatic conversion of reply to email PRO 

If your clients are yearning for a more comfortable way of receiving responses [to their questions or comments] as they’re always busy, this feature is the answer.You can now send responses to your clients through their emails -- simply designed at your clients’ ease.   

Re-assignment of ticket PRO 

Every ticket is a priority.Coordination among the support is important. If the support cannot answer his/her client’s query, the support can assign the ticket to another support, a senior support or the head of the team perhaps. With this feature, every ticket is given importance and every request is answered with great relevance -- simply designed to establish a smooth flow in ticket management.

Support rating PRO 

Customers can now rate the response of the support on their queries. This feature allows customers to evaluate the efficiency of the support in catering to customers’ problems. In effect, the support will know what needs to be improved in them and what needs to be prioritized among the requests -- simply designed to develop transparency between the two persons involved.

Dynamic customization PRO and Plus 

If you want your customers to feel special, take jTickets with you. Now, you can customize Email Notification, Ticket’s Type, Ticket’s Priority, Ticket’s Status, Text Editor (also available in Core), and the color of stars for rating -- simply designed to give your clients an atypical feel.

Other features include: tracking customers’ IP address, attaching document/s on ticket or reply,customizing emails with tags, automatic closure of expired tickets, autoresponders, canned replies for predefined responses for frequently asked questions, and more.