jTickets Changelogs

jTickets 2.2

jTickets 2.1

jTickets 2.2

Release Date: January 2010

New Features

1. Avatar – from jCommunity or Community Builder
2. Online Status
3. Follow-up Tickets
4. Reply Privacy
5. Export File in Reports

jTickets 2.1

Release Dates: November & December 2009

New Features

1. Ticket Module

2. Number of Tickets Report (both data and graphical presentation)

3. Categories Report (both data and graphical representation)

Fixes

1. Email Notification on Automatic closing of tickets.

2. Default values retrieved in Ticket’s Modification group when assigning a ticket to another support level.

3. Modifying a status when creating a reply

4. My Tickets listing in the back-end

5. Link of “Documentation” Menu

6. Re-ordering of categories listing

7. If no IP Address, now it won’t display a country flag (this is only for update)

8. Before, the column commenttype is not added in the listing of My Tickets in the back-end

Improvements

1. Number of Assigned Moderators in the list of Categories

2. Listing on the Number of Categories on each Moderators

3. Enable to select what page header to be used in viewing a ticket

4. Enable to disable the type of a ticket during the creation

5. Enable to disable/unable token field

6. Automatic assignment of moderator to the newly created category

7. Enable moderators to choose whether to be notified or not

8. Email notification's preferences to each categories

9. Enable the admin to disable the status field in creating a ticket

10. Name of the moderator / support who assigned the tickets is included or viewed in the Email Notification