jTickets Documentation
Table of contents:
Changelogs
Features List
Chapter 1 Basic Setup and Tickets Management
1.1 Installing jTicket
1.2 Adding jTicket to your Page
Chapter 2 Categories
2.1 Creation and Modification
2.1.a Creating or Adding a Category
2.1.b Editing a Category
2.1.c Deleting a Category
2.2 Assigning Moderators to a Category
Chapter 3 Tickets
3.1 Ticket Creation
3.2 Editing a Ticket
3.3 Deleting Ticket/s
3.3.a Single Deletion
3.3.b Multiple Deletion
3.4 Changing Ticket's Status
3.6 Moving a Ticket to Another Category
3.7 Reassigning Ticket to the Next Support Level
3.8 Viewing Customer's Tickets
Chapter 4 Replies
4.1 Ticket Replies
4.2 Canned Replies
Chapter 5 Members and Moderators
Online Status
Avatar
Chapter 6 Customization
Chapter 7 Reports and Statistics
7.1 Tickets Report
7.2 Categories Report
Chapter 8 Integrations and Widgets
8.1 jCommunity
8.2 IP Tracker
8.3 jBounceBack
8.3.a Tickets by Email
8.3.b Email Reply Conversion to a Ticket Reply
8.4 jFeedback
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